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    FAQs about Fraser Suites Serviced Apartments

    Coronavirus (Covid-19) - Reservations & extended cancellation updates at Fraser Suites Queens Gate

    We are closely monitoring the Centres for Disease Control and Prevention and World Health Organisation’s statements regarding coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. In response to the evolving marketplace conditions, Frasers Hospitality has implemented the following policies for existing and new reservations:

    • Existing Bookings <14nights:

    Waiver of change/cancellation fees for stays before 4th July 2020 *UK ONLY*

    Valid up to 48 hours before the scheduled arrival date. Any changes or cancellations after this time will result in the application of charges (in accordance with the terms and conditions of the rate booked)

    Bookings made after the 1st May 2020 for any future arrival date(s) – standard product terms, conditions and rate rules will apply

    Terms and conditions applies to direct bookings only.

    •  Existing Bookings >14Nights:

    Bookings >14 nights should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com  for applicable terms and conditions

    • Postponement Policy <14 nights:

    Unconditional cancellation of any reservation for stays (14 nights or less) till 31 May 2020.

    For peace of mind, if you or your guest/s have booked with us for stays beyond 31 May 2020, you can, if you choose, postpone the stay for up to 12 months, from the original date of arrival if your booking was made on or before the 1st May 2020

    Rates and availability are subject to availability and cannot be guaranteed. Please enquire for the most upto date rates when postponing your booking. 

    For cancellation policies pertaining to long-stay (more than 14 days) bookings, please contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com directly for any revision in your itineraries.

    Policy updated as of the 20th March 2020 

    • Agency & non-direct Bookings

    Hotel by hotel policy applies and all customers/ bookings should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com for applicable terms and conditions

    Waiver of change/cancellation fees for stays before 4th July 2020 *UK ONLY*

    Valid upto 48 hours before the scheduled arrival date. Any changes or cancellations after this time will result in the application of standard charges (in accordance with the terms and conditions of the rate booked)

    Bookings >14 nights should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com for applicable terms and conditions

    Bookings made after the 1st May 2020 for any future arrival date (s) – standard product terms, conditions and rate rules will apply

    Country specific travel policies are being updated in accordance with Government Covid19 Guidance.

    Coronavirus (Covid-19) Operations updates when staying at Fraser Suites Queens Gate

    In response to Coronavirus (COVID-19), additional safety and sanitisation measures are currently in effect at this property. Fraser Suites Queens Gate’s health & safety measures include hand washing hygiene, hand sanitiser dispensers, high level cleaning specifications throughout all guest and common areas as well as back of house.

    Due to Coronavirus (COVID-19), Fraser Suites Queens Gate is taking steps to help protect the safety of guests and staff and therefore we request you to practice social distancing during your stay. For the foreseeable future, it is important that we work together to support these efforts. As a result, certain services and amenities may be reduced or unavailable.

    Gym facility, luggage storage and breakfast buffet at Fraser Suites Queens Gate are unavailable due to Coronavirus (COVID-19). However, breakfast is still available for you to order prior to your stay. A selection of breakfast items will be placed the kitchenette prior to arrival to allow you to “Make Your Own Breakfast” from the comfort of your apartment.

    Please note, that Fraser Suites Queens Gate’s housekeeping protocol has changed. The property is providing weekly housekeeping service only for stays of 8 nights +. Short stays will not receive any service during these unprecedented times.

    Fraser Suites Queens Gate will not accept cash as a form of payment to stop the spread of cross contamination.

    Until the foreseeable future, late check-out will be offered free of charge as we will no longer be able to hold your luggage in the luggage room due to possible cross contamination. 

    Where can I find the best rates for Fraser Suites Queens Gate?

    The best rates for Fraser Suites Queens Gate available on the internet can be found at https://london-queensgate.frasershospitality.com/en. Don't forget to check out https://london-queensgate.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Facilities & Services

    What are the services and facilities offered at Fraser Suites Queens Gate?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Queens Gate, London offers Gold-Standard serviced residences in the heart of South Kensington off Cromwell Road, and features a bar, a gym, meeting rooms, private patio terrace as well as services such as dry cleaning, newspapers, luggage storage and more. For a full list of services and facilities, please visit https://london-queensgate.frasershospitality.com/en/facilities.html.

     

    Are there fitness facilities provided at Fraser Suites Queens Gate?

    Yes, there is a 24/7 fully-equipped gym at Fraser Suites Queens Gatefor our in-house guests.

    Is internet access provided at Fraser Suites Queens Gate?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around Fraser Suites Queens Gate.

    What is the check-in time at Fraser Suites Queens Gate?

    Check-in time is 4.00pm at Fraser Suites Queens Gate.

    What is the check-out time at Fraser Suites Queens Gate?

    Check-out time at Fraser Suites Queens Gate is 11.00am.

    What time is breakfast served at Fraser Suites Queens Gate?

    Breakfast is served at Fraser Suites Queens Gate from 7.00am to 10.00am on weekdays and from 8.00am to 11.00am on weekends and bank holidays.

    What is the cost of breakfast at Fraser Suites Queens Gate?

    Breakfast is available at GBP 10.00 per person at Fraser Suites Queens Gate. Prices exclude prevailing taxes.

    What are the available dining options at Fraser Suites Queens Gate?

    Breakfast is available at The Dining Room at Fraser Suites Queens Gate. The well-equipped kitchenette also provides you with the convenience to cook in your apartment.

    Are laundry services provided at Fraser Suites Queens Gate?

    Yes, laundry service is available at Fraser Suites Queens Gate subject to additional charges. There is also a washer and a dryer in the room for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided at Fraser Suites Queens Gate?

    Queen and Twin beds are available at Fraser Suites Queens Gate.

    Should you require more information, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Are baby cots and extra beds available at Fraser Suites Queens Gate?

    Yes, baby cots are provided at Fraser Suites Queens Gate, subject to availability. Extra beds are not available.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided at Fraser Suites Queens Gate?

    Yes, complimentary newspapers are available at the Fraser Suites Queens Gate reception.

    Are the residences at Fraser Suites Queens Gate disabled-friendly?

    Unfortunately, we don't have apartments that are specially catered for wheelchair users at Fraser Suites Queens Gate. If you require further assistance, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Is on-site parking available at Fraser Suites Queens Gate and what is the cost?

    On-site parking is unavailable at Fraser Suites Queens Gate.

    Is an airport shuttle service provided at Fraser Suites Queens Gate?

    Unfortunately, airport shuttle service is not available at Fraser Suites Queens Gate. However, limousine service or taxi can be arranged upon request. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services at Fraser Suites Queens Gate?

    Limousine service is available at Fraser Suites Queens Gate and prices will vary subject to airport and size of car required. Please feel free to approach our Front Desk for more details or contact our team at queensgate@frasershospitality.com for a quote.

    What are the reception opening hours at Fraser Suites Queens Gate?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at Fraser Suites Queens Gatel before check-in?

    Yes, it is possible to store your luggage at Fraser Suites Queens Gate. Please feel free to approach our Front Desk for more details.

    Location

    How do I get to Fraser Suites Queens Gate?

    Fraser Suites Queens Gate is just a 2-minute walk from Gloucester Road Station or a short taxi ride from Paddington or St. Pancras Station.

    Heathrow Airport:

    45 minutes by car

    50 minutes by the Piccadilly underground line

    15 minutes by Express Link from Paddington Station (Paddington Station is 15 minutes by car)

    Gatwick Airport:

    30 minutes by Gatwick Express from Victoria Station

    (Victoria Station is 15 minutes by Taxi)

    The City Airport:

    50 minutes by car

    St. Pancras Eurostar Terminal

    30 minutes by car

    Are there any recommended attractions in London?

    London is one of the world’s most vibrant and busiest cities. Some of the attractions include Natural History Museum, Victoria and Albert Museum, Kensington Gardens, Kensington Palace, Hyde Park, Harrods, Buckingham Palace, Green Park, Trafalgar Square, Westminster Abbey, Houses of Parliament and more. For more recommendations, please feel free to approach our Front Desk.

    How do I reach Fraser Suites Queens Gate from the airport?

    Heathrow Airport:
    45 minutes by car
    50 minutes by the Piccadilly underground line
    15 minutes by Express Link from Paddington Station (Paddington Station is 15 minutes by car)

    Gatwick Airport:
    30 minutes by Gatwick Express from Victoria Station
    (Victoria Station is 15 minutes by Taxi)

    The City Airport:
    50 minutes by car
    St. Pancras Eurostar Terminal
    30 minutes by car

    Where can I go for shopping?

    High Street Kensington is a 2 minutes walk away and  Knightsbridge is a 20 minutes walking distance. Westfield shopping centre is located near the property and can be reached by bus (number 49) directly and by tube.  Alternatively, take the underground and Oxford Street and Regent street is easily accessible.

    Where are the closest bank, ATM and exchange office to Fraser Suites Queens Gate located?

    The closest bank to Fraser Suites Queens Gate is Barclays Bank Plc located on Gloucester Road via a 2-minute walk.

    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy for Fraser Suites Queens Gate?

    The cancellation policy for Fraser Suites Queens Gate is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    What is the maximum number of guests allowed in each residence type at Fraser Suites Queens Gate?

    For Studio Deluxe, the maximum occupancy is 2.

    For Studio Executive, the maximum occupancy is 2.

    For One Bedroom Deluxe, the maximum occupancy is 2.

    For One Bedroom Executive, the maximum occupancy is 4.

    For Two Bedroom Deluxe, the maximum occupancy is 4.

    Should you require more information about Fraser Suites Queens Gate, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Are pets allowed at Fraser Suites Queens Gate?

    Yes, Fraser Suites Queens Gate, London is a pet-friendly property where small pets are allowed.

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