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    FAQs about Fraser Suites Serviced Apartments

    Where can I find the best rates?

    The best rates available on the internet can be found at https://london-queensgate.frasershospitality.com/en. Don't forget to check out https://london-queensgate.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Facilities & Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Queens Gate, London offers Gold-Standard serviced residences in the heart of South Kensington off Cromwell Road, and features a bar, a gym, meeting rooms, private patio terrace as well as services such as dry cleaning, newspapers, luggage storage and more. For a full list of services and facilities, please visit https://london-queensgate.frasershospitality.com/en/facilities.html.

     

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 4.00pm.

    What is the check-out time?

    Check-out time is 11.00am.

    What time is breakfast served?

    Breakfast is served from 7.00am to 10.00am on weekdays and from 8.00am to 11.00am on weekends and bank holidays.

    What is the cost of breakfast?

    Breakfast is available at GBP 10.00 per person. Prices exclude prevailing taxes.

    What are the available dining options?

    Breakfast is available at The Dining Room. The well-equipped kitchenette also provides you with the convenience to cook in your apartment.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges. There is also a washer and a dryer in the room for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    Queen and Twin beds are available.

    Should you require more information, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Are baby cots and extra beds available?

    Yes, baby cots are provided, subject to availability. Extra beds are not available.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, complimentary newspapers are available at the reception.

    Are the residences disabled-friendly?

    Unfortunately, we don't have apartments that are specially catered for wheelchair users. If you require further assistance, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Is on-site parking available and what is the cost?

    On-site parking is unavailable.

    Is airport shuttle service provided?

    Unfortunately, airport shuttle service is not available. However, limousine service or taxi can be arranged upon request. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available and prices will vary subject to airport and size of car required. Please feel free to approach our Front Desk for more details or contact our team at queensgate@frasershospitality.com for a quote.

    What are the reception opening hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.

    Location

    How do I get to the hotel?

    Fraser Suites Queens Gate is just a 2-minute walk from Gloucester Road Station or a short taxi ride from Paddington or St. Pancras Station.

    Heathrow Airport:

    45 minutes by car

    50 minutes by the Piccadilly underground line

    15 minutes by Express Link from Paddington Station (Paddington Station is 15 minutes by car)

    Gatwick Airport:

    30 minutes by Gatwick Express from Victoria Station

    (Victoria Station is 15 minutes by Taxi)

    The City Airport:

    50 minutes by car

    St. Pancras Eurostar Terminal

    30 minutes by car

    Are there any recommended attractions in London?

    London is one of the world’s most vibrant and busiest cities. Some of the attractions include Natural History Museum, Victoria and Albert Museum, Kensington Gardens, Kensington Palace, Hyde Park, Harrods, Buckingham Palace, Green Park, Trafalgar Square, Westminster Abbey, Houses of Parliament and more. For more recommendations, please feel free to approach our Front Desk.

    How to reach the hotel from the airport?

    Heathrow Airport:
    45 minutes by car
    50 minutes by the Piccadilly underground line
    15 minutes by Express Link from Paddington Station (Paddington Station is 15 minutes by car)

    Gatwick Airport:
    30 minutes by Gatwick Express from Victoria Station
    (Victoria Station is 15 minutes by Taxi)

    The City Airport:
    50 minutes by car
    St. Pancras Eurostar Terminal
    30 minutes by car

    Where can I go for shopping?

    High Street Kensington is a 2 minutes walk away and  Knightsbridge is a 20 minutes walking distance. Westfield shopping centre is located near the property and can be reached by bus (number 49) directly and by tube.  Alternatively, take the underground and Oxford Street and Regent street is easily accessible.

    Where are the closest bank, ATM and exchange office located?

    The closest bank is Barclays Bank Plc located on Gloucester Road via a 2-minute walk.

    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    What is the maximum number of guests allowed in each residence type?

    For Studio Deluxe, the maximum occupancy is 2.

    For Studio Executive, the maximum occupancy is 2.

    For One Bedroom Deluxe, the maximum occupancy is 2.

    For One Bedroom Executive, the maximum occupancy is 4.

    For Two Bedroom Deluxe, the maximum occupancy is 4.

    Should you require more information, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Are pets allowed?

    Yes, Fraser Suites Queens Gate, London is a pet-friendly property where small pets are allowed.